Dear fellow seqers
I was considering a used HiSeq2500 V3 purchase. One of my requirements was that it be upgradeable to V4. I checked online and found instruments with serial above D00101 were upgradeable.
I wanted to confirm with our local Illumina field service engineer (who is a fantastic engineer by the way). He put me through to Illumina sales and here is the response I got:
I was speaking with ---- earlier regarding this potential purchase and I asked him to forward your email so that I could reply. Unfortunately, Illumina no longer services instruments purchased through third parties and the license and rights of use are non-transferrable. I think this was implemented several months ago. I apologize for the inconvenience and sorry for being the bearer of bad news, but I wanted to make sure you were aware of this before you moved forward with the purchase so you could take all the variables into consideration.
I'd be happy to forward this to management if you would like more details on this policy or would like to discuss this further.
What kind of service do you think is being referred to here? Just upgrades? Maybe repairs as well? Am I not even allowed to legally use a third-party purchased machine? Is this only for machines purchased after this so-called new policy? I couldn't find any kind of press release regarding this seemingly major shift, maybe I'm just not looking hard enough.
Does this come as a shock to anyone? How do you feel about this?
Looking forward to the community's take.