Question: ensembl mysql servers and helpdesk non-responsive. Is it me?
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Malcolm.Cook • 1.0k wrote:
While following the instructions for Using Terminal to Connect to Ensembl public MySQL Servers my connections are being rejected, viz:
~$ mysql -h useastdb.ensembl.org -u anonymous -P 5306
ERROR 1045 (28000): Access denied for user 'anonymous'@'ip-10-51-209-190.ec2.internal' (using password: YES)
I've not heard back from their helpdesk and wonder if there is some issue at ensembl preventing with command-line mysql access and/or replies to requests for support.
Any info, colleagues?
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modified 5 weeks ago
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Emily_Ensembl ♦ 18k
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5 weeks ago by
Malcolm.Cook • 1.0k
Is working for me.
It's you. I've replied to your emails twice now. Please check your spam folders.
Indeed- we recently changed approach to spam management with a few headaches including lost emails. Thanks for you patience and excellent support!