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1 day ago
dce1ee77
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A while ago, I tried to deposit ITS sequences in GenBank, but I couldn't find a direct option. There was only the option of IGS and not ITS. There was another way to deposit, but it required information about DNA regions I couldn't identify. The person responsible for these deposits no longer works in research, and I'm no longer in contact with them.
Have you followed the insturctions for GenBank submissions here: https://submit.ncbi.nlm.nih.gov/about/genbank/
In any case it would be best to work with GenBank help desk so they can help you directly. You can create a ticket using web form here: https://support.nlm.nih.gov/support/create-case/ Please be aware that it may take up to a week for them to respond but they definitely will.
Yes, I tried asking support for help, but I received a rude response. I was too embarrassed to ask again.
That is unfortunate. Perhaps try one more time to see if you can reach a more considerate help desk person with this try. In dealings with NCBI help desk I have always found them to be professional.