Off topic:galaxy cloudman not launching

Question

[scambier]

Hello-

I'm hoping this is the right place to post this, apologies if not.

I've just tried to launch a couple of galaxy cloudman instances approximately 45 minutes ago, one in US East, one in US West. Neither has launched. The one in US West is still "requesting", US East has made it all the way to "ready" but has still not given me an IP address via the Cloudman start-up page, nor is it showing up in my Amazon EC2 Dashboard. (I have no instances running in any region according to Amazon).

I've successfully launched Cloudman instances dozens of times, so I would hope it's not an error on my part. Does anyone have any insight? Thanks so much,