Galaxy FTP not working since FTP-S switch

Question

[Christopher Walker]

I am having trouble connecting to galaxy project through an FTP server since the protocol change was implemented. I have tried cyberduck and filezilla, and followed the video here: https://galaxyproject.org/ftp-upload/ to make sure that my filezilla settings were correct. Here is the log from filezilla:

Status: Disconnected from server
Status: Resolving address of usegalaxy.org
Status: Connecting to 129.114.60.56:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command:    PWD
Response:   257 "/" is the current directory
Command:    TYPE I
Response:   200 Type set to I
Command:    PASV
Response:   227 Entering Passive Mode (129,114,60,56,120,224).
Command:    MLSD
Error:  The data connection could not be established: ECONNREFUSED - Connection refused by server

Thank you for any help. I have tried changing my password and this did not help.

[GenoMax]

Please post this over at Galaxy biostars.

Are you working behind a firewall (that is not local on your machine)?

[Christopher Walker]

I have posted on galaxy biostars. Thank you for your reply- It is behind a medical center firewall, but this was not previously an issue when connecting with just a FTP protocol. Could there be any other things I could try?

[GenoMax]

This post seems to indicate that your firewall may be having trouble with MLSD commands. I would suggest checking with your local firewall admins to see if they have any suggestions.