Failed to download data from EBI with ascp

Question

[biock]

Hello,

I am trying to download data from EBI's ENA database through ascp (version 4.3.0.93, aspera version: 4.1.3.93):

ascp -P33001 -i "asperaweb_id_dsa.openssh" [e-mail]:/S-BSST/012/S-BSST12/Files/aeipf_denoised_reads.fna ./

But I met the following error:

Session Stop  (Error: Server aborted session: Authorization refused: user/group bsaspera denied by server.  Auth value is token)

Does anyone know why this error happens? Thanks!

[GenoMax]

Hopefully it is a temp issue on ENA end. If you continue to have problems email their help desk.