Question: problem in getting results from variant effect predictor(VEP)
0
gravatar for nazaninhoseinkhan
21 months ago by
Iran, Islamic Republic Of
nazaninhoseinkhan400 wrote:

Dear all,

I am trying to annotate the coordinations resulted from CNV analysis using online VEP.

I used for two files successfully, however running VEP for one of my input files was resulted to this error message:

Sorry, the page request "/Homo_sapiens/Component/Tools/VEP/Results/results?db=core;g=ENSG00000159461;r=16:56395364-56459450;tl=1NLncNrXivfznnXL-4517861;time=1536726024086.086" failed to load.

Can anybody help me recognize the source of this error message?

Thank you in advance

Nazanin

error message vep online • 698 views
ADD COMMENTlink modified 21 months ago • written 21 months ago by nazaninhoseinkhan400
0
gravatar for Emily_Ensembl
21 months ago by
Emily_Ensembl20k
EMBL-EBI
Emily_Ensembl20k wrote:

I'm sorry you've had a problem. Please can you send the error message and your job number (from the jobs table) to helpdesk@ensembl.org.

ADD COMMENTlink modified 21 months ago • written 21 months ago by Emily_Ensembl20k
0
gravatar for nazaninhoseinkhan
21 months ago by
Iran, Islamic Republic Of
nazaninhoseinkhan400 wrote:

Hi Emily,

I could not find job number in the job details section.

I think that this error message is because of my slow internet connection.

The result is huge and my browser cannot load it perfectly.

I will send the error message to helpdesk@ensembl.org as you suggested to me.

ADD COMMENTlink written 21 months ago by nazaninhoseinkhan400

There is a column in the jobs table called Ticket. It might be hidden. Click Show/hide columns then add ticket, and send the number that appears in the column with your email. It will help the team to find out what's going on with your job more easily.

ADD REPLYlink written 21 months ago by Emily_Ensembl20k

Thanks Emily, I found the ticket number and I sent it to ensembl team.

ADD REPLYlink written 21 months ago by nazaninhoseinkhan400

Hi Emily, Unfortunately Ensembl team has not been solved yet. I tried to register in to VEP to download the results but my email has not been activated yet.

ADD REPLYlink written 21 months ago by nazaninhoseinkhan400

I've sent it to our web-team, I'll go and bug them today.

ADD REPLYlink written 20 months ago by Emily_Ensembl20k
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