News:Temporarily reduced functionality of Ensembl and Ensembl Genomes
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5.1 years ago
Ben_Ensembl ★ 2.3k

Ensembl and Ensembl Genomes are currently experiencing reduced functionality due to a major incident at one of our data centres leading to many of our internal services being shutdown, with services disrupted from Friday 1st February.

Currently off line are the web versions of most Ensembl tools (VEP, BLAST, and others described on the top part of http://www.ensembl.org/info/docs/tools/index.html). Logins are not available. Ensembl archive sites older than release 87 are also off line. Our developers email list and our helpdesk email are also down.

The main Ensembl site (www.ensembl.org) and our mirror sites (asia.ensembl.org, useast.ensembl.org, uswest.ensembl.org) are functioning normally, with the exceptions noted above. BioMart and the Ensembl REST server are also working normally.

More details available from our blog: http://www.ensembl.info/2019/02/02/temporarily-reduced-ensembl-functionality/

We will post an update when the services have been restored.

Thank you for your understanding and patience as we work to return to fully restore our services.

Ensembl Helpdesk

Ensembl • 1.1k views
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Our team will be monitoring here so if you have any questions (other than telling us that tools are down) please feel free to post them on BioStars.

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5.1 years ago
Ben_Ensembl ★ 2.3k

The recent issues affecting Ensembl and Ensembl Genomes have now been resolved and all services are back to normal. Thank you for your patience while we got everything back up and running.

If you do experience any errors, please contact the Ensembl Helpdesk.

Best wishes

Ensembl Helpdesk

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